Terms & Conditions
Please read these terms carefully before using our services.
1. Please read these “Terms of Use” carefully. By accessing, browsing, or using this platform, you confirm that you have read, understood, and agreed to be bound by these Terms, including any updates made from time to time. If you do not agree with any part of these Terms or any of the updates, you must not access or use the platform.
2. “Platform” means the Curifyme Website(the domain name www.curifyme.co.in), mobile application (if any), and all related services, features, content, and functionalities made available through such digital interfaces.
3. The Platform serves as a platform that enables:
(i) the online purchase of pharmaceutical products sold by the firm;
(ii) diagnostic services provided by independent third-party diagnostic centers (“Third Party Labs”);
(iii) in-clinic doctor appointment booking facility and online medical consultation(i.e., a second-opinion) services offered by independent medical practitioners (“RMP”);
(iv)booking of home care services provided by independent third party nurses (“Nurses”);
(v) general health and wellness-related informational content to Users (“Informational Material”);
(vi) and occasional display of advertisements by third-party advertisers promoting their own
goods and services (“Third Party Advertisers”).
4. Your access to, or use of, this Platform, including any transactions carried out on the Platform and any services made available through the Platform (collectively, the “Services”), shall be governed by and is subject to these Terms of Use, along with all additional policies or guidelines that are incorporated herein by reference. These Terms of Use constitute a legally binding, and enforceable agreement between you ( “You,” “Your,” or the “User”) and Curifyme, governing Your use of the Platform and the Services.
5. By accessing or using the Platform, You agree to be bound by
(i) these Terms of Use,
(ii) Privacy Policy set out in the Privacy Policy section, and
(iii) all other applicable policies, rules, and conditions issued by Us from time to time in accordance with applicable law. All such policies and conditionsshall form an integral part of these Terms of Use. If You access any third party website,platform or service while using the Curifyme platform, Your use of such third-party platform shall be governed solely by the terms and privacy policy applicable to the respective third party platform. Curifyme shall not be responsible or liable for the content, services or practices of such third parties.
6. Curifyme may revise, amend, or update these Terms of Use, the Privacy Policy, or any other policy or guideline applicable to the Platformfrom time to time in accordance with the applicable law. Any such changes, where required by law, may be notified through the Platform or by other appropriate means. Any such changes shall be effective upon being published on the Platform, unless otherwise specified.You are advised to review these Terms and all applicable policies periodically for your understanding, as Your continued access or use of the Platform shall constitute deemed acceptance of any such changes.
7. All communications, notices, alerts, and confirmations from Curifyme shall be sent to the mobile number and/or email address registered with Your Account, or to such updated contact details as You may formally provide through the Platform. It is Your responsibility to ensure that Your contact information remains current and functional at all times.
8. Use of the Platform is permitted only to individuals who are at-least18 (eighteen) years of age or older and legally competent to enter into a binding contract. ‘Incompetent to contract’ under the Contract Act, that is, persons including minors etc. are not eligible to register on, or use/access the Platform. By accessing the Platform, You represent and confirm that you satisfy the above eligibility criteria. If You are accessing the Platform on behalf of a minor(for example, as a parent or legal guardian), You represent that You are legally authorized to do so and and that you are ‘competent to contract’ .
9. Access to the Platform requires the creation of a single, unique Account per User. You agree to furnish complete, accurate, and up-to-date information at the time of registration and throughout Your use of the Platform, and to promptly correct or update such information as necessary.Curifyme shall not be responsible for any loss, delay, or consequence arising from inaccurate information, outdated contact details, or failure to secure Your Account.
10. Curifyme does not charge You for registering on, or for accessing or browsing, the
Platform.
11. A curifyme Account is strictly personal to the registered user and must not be shared, transferred, or used by any other individual.
A registered user, who is:
(i) a parent;
(ii) caretaker of an elderly parent or dependent adult who, due to age-related limitations
or any other incapacity, is unable to independently access or operate the Platform, provided the User is legally authorized to act on their behalf;
(iii) or legal guardian of a minor or any person otherwise legally incapable of contracting may access and use the Platform to avail the Services, on behalf of such individual. Such User shall assume full responsibility and liability for all actions, transactions, communications, and obligations arising from such use, whether undertaken personally or on behalf of the represented individual.
12. You are responsible for safeguarding Your login credentials and for ensuring that Your Account remains secure. Access to the Account must not be permitted to any other person. Any activity carried out through Your Account shall be deemed to have been undertaken by You. You must immediately inform Curifyme upon becoming aware of any unauthorized access, suspected misuse, or security incident relating to Your Account or the Platform.
13. Your use of the Platform and Services shall be strictly for lawful and legitimate purposes. You agree not to engage in any activity that interferes with, disrupts, or compromises the integrity, security, or proper functioning of the Platform. Without limiting the generality of the above, You shall not:
(i)upload, submit, or transmit false, misleading, forged, or altered prescriptions, medical records, reports, or personal information;
(ii)use the Platform for fraudulent transactions or unlawful procurement of pharmaceutical products or healthcare services;
(iii)attempt to gain unauthorized access to any portion of the Platform, other user accounts, or related systems;
(iv)copy, scrape, reverse engineer, or exploit any part of the Platform without written consent
(v)misuse the Services in a manner that violates applicable laws, including healthcare,
pharmaceutical, or data protection regulations. Curifyme reserves the right to take
appropriate action, including suspension of access, reporting to regulatory authorities,
or initiating legal proceedings, in the event of misuse.
14. By submitting, uploading, or providing a prescription, medical record, diagnostic report, identification document, or personal information through the Platform, You represent and warrant that:
(i)You are the lawful owner of such information or are authorized by the concerned individual to share and use such information for the purpose of availing the Services;
(ii)The information provided is accurate, complete, and not misleading;
(iii)The use of such information through the Platform does not violate any applicable law, confidentiality obligation, or third-party right.
(iv)You further acknowledge that Curifyme relies on the authenticity and legality of the information provided by You and shall not be responsible for any consequence arising from false, unauthorized, or unlawful submissions.
15. For orders for “Prescription Drugs”(that is, drugs and pharmaceutical products that requires a valid medical prescription issued by a Registered Medical Practitioner for the purpose of dispensing medicine by a registered pharmacist) through the Platform, You are required to upload a scanned copy of the valid prescription on the Platform or email, or through any other curifyme designated electronic means, and forward the same to Curifyme.
16. Every prescription submitted shall be reviewed by a licensed pharmacist associated with Curifyme Pharmacy (Curifyme Chemists and Druggists) prior to dispensing. If, upon review, the prescription is found to be unclear, expired, altered, incomplete,
inconsistent, or otherwise non-compliant with applicable legal requirements, the order
shall not be processed and will be immediately cancelled.
17. Where required under applicable law or regulatory practice, You shall produce the
original physical prescription at the time of delivery or collection of the medicines.
18. Curifyme shall maintain a record of all the prescriptions uploaded by the Users.
19. Substitute of a prescribed medicine shall only be considered where the prescribing
medical practitioner has expressly authorized dispensing of an equivalent alternative, or
where the prescription specifies only the generic/salt composition without reference to a
particular brand. In the absence of such authorization or indication, Curifyme Pharmacy
shall dispense only the medicine expressly prescribed and shall not provide any
substitute product. You acknowledge that any substitution, where permitted, shall be
subject to applicable pharmaceutical regulations and professional judgment of the
registered pharmacist.
20. The display of Pharmaceutical and other products on the Platform shall not constitute an offer for sale, but merely an ‘invitation to Users’ to submit a purchase request. Submission of an order by You shall be treated as an offer by You to purchase the selected product(s) or avail any services from Curifyme. No contract of sale shall be deemed concluded unless and until Curifyme communicates its acceptance of such offer. Acceptance shall be subject to completion of necessary checks, including but not limited to:
(i) Prescription validation by the Pharmacist, where applicable; and
(ii) confirmation of product/service availability. Upon satisfactory completion of the above, offer acceptance shall be communicated to You through a confirmatory email, mobile notification, or other registered mode of communication. Any payment made prior to confirmation shall be treated as provisional and shall be refunded in the event the order/offer is not accepted by Curifyme, without further liability.
(iii) MRPs mentioned on the site may vary based on the batch availability, in case of any price change on the product, You will be notified via appropriate means including but not limited to , phone call , whatsapp or email before the confirmation of the order and accordingly an updated invoice will be generated.
21. You acknowledge that all Pharmaceutical Products are dispensed by a duly registered Pharmacist in accordance with the applicable law.
22. By placing an order You authorize Curifyme to appoint a delivery personnel on Your behalf facilitating delivery as Your limited purpose agent However, Curifyme shall not be liable for any delay, failed delivery, damage, or loss arising from causes beyond its reasonable control, including but not limited to incorrect address, unavailability of the User, refusal to accept delivery, environmental factors, logistical disruptions or any event constituting force Majeure.
23. You acknowledge that Ownership Risk and title in the drugs and other pharmaceutical products shall pass to You upon successful delivery at the address specified by You.
24. Where the delivery cannot be completed due to reasons attributable to the user, including incorrect address details, refusal to accept delivery, or unavailability of the recipient, risk in the products shall pass to the User at the time such delivery attempt is duly recorded. Upon transfer of risk, Curifyme shall not be liable for any loss, damage, deterioration, handling of the products.
25. You are required to inspect the products at the time of delivery. Any visible damage, tampering, leakage, breakage, or shortage must be brought to the attention of the delivery personnel, immediately and recorded at the time of delivery. Failure to report such issues at the time of delivery shall create a presumption that the products were received in good condition. Curifyme shall not be responsible for claims relating to damage, tampering, or shortage that are reported after acceptance of delivery, except where such defect could not reasonably have been detected at the time of delivery.
26. The Platform may from time to time publish health-related articles, educational material, commentary, updates, research summaries, safety information, or other informational resources (collectively, “Informational Material”). Such material is made available solely for general awareness and educational purposes and is not intended to replace professional medical consultation, diagnosis, advice, or treatment. Users are advised to seek guidance from a duly qualified and licensed healthcare professional for any specific medical condition, symptom, medication decision, or treatment plan, and should not act solely on the basis of any information available on the Platform. The selection of topics for publication may be influenced by developments in healthcare practice, regulatory updates, newly introduced therapies, publicly available research, or other informational sources. However, the availability of such material on the Platform does not imply clinical validation, endorsement, or suitability for any particular individual. Accessing or using the Platform, or reviewing any Informational Material, shall not
create any doctor-patient, advisory, fiduciary, or other professional relationship between the User and Curifyme. Curifyme does not undertake to provide personalized medical evaluation or healthcare services through such content. While reasonable efforts may be made to reference credible sources, including publicly available medical literature or industry publications, Curifyme makes no representation or warranty as to the completeness, accuracy, timeliness, or applicability of any information made available. Users assume full responsibility for verifying information independently before relying upon it. Curifyme shall not be liable for any loss, damage, injury, or consequence arising directly or indirectly from the use of, or reliance upon, any Informational Material published on the Platform.
27. Users must not delay, discontinue, or disregard any medical consultation, prescribed treatment, or professional advice on the basis of information accessed through the
Platform. Any articles, materials, opinions, or health-related information made available are provided solely for general informational and educational purposes and are not intended to constitute medical advice, diagnosis, prescription guidance, or treatment recommendations. No content available on the Platform should be relied upon as a substitute for consultation with a duly qualified and licensed healthcare professional. Users are solely responsible for seeking appropriate medical evaluation for any health concern, symptom, or condition. In the event of a medical emergency or urgent health situation, Users must immediately contact their nearest qualified healthcare provider, hospital, or emergency services. The Platform is not designed to provide emergency medical assistance or real-time clinical intervention. To the fullest extent permitted under applicable law, Curifyme disclaims any liability arising from reliance upon information made available through the Platform.
28. The Platform may permit independent third parties (“Advertisers”) to publish promotional or marketing content on the Platform. The display of any such content shall not be construed as endorsement, recommendation, or verification by Curifyme. By submitting or causing any advertisement to be displayed on the Platform, the Advertiser represents and warrants that the advertisement is lawful, accurate, not misleading or deceptive, and fully compliant with all applicable laws, regulations, and recognized industry standards in India, including those governing consumer protection, digital communications, pharmaceutical advertising, and unfair trade practices. The Advertiser further confirms that it possesses all necessary rights, license, permissions, and authorizations in respect of the advertisement and any intellectual property contained therein. Advertisements must not promote unlawful, prohibited, harmful, defamatory,
obscene, infringing, medically unsubstantiated, or otherwise objectionable products or services. All claims, representations, pricing disclosures, and promotional statements must be capable of substantiation and must not create false expectations or violate applicable legal standards. Curifyme may review, restrict, suspend, refuse, or remove any advertisement at its discretion, whether prior to or after publication, particularly where such content appears to contravene applicable law, regulatory requirements, or Platform policies. Approval or publication of any advertisement shall not relieve the Advertiser of its legal obligations nor create any liability on Curifyme. The Advertiser shall remain solely responsible for the content, legality, and consequences of its advertisement and Curifyme shall not be liable for any claims, penalties, investigations, disputes, or losses arising from or relating to such content.
29. As a prerequisite to accessing diagnostic services through the Platform, and as part of your agreement to these terms, the following conditions shall apply;
(i) Curifyme provides Services through the Platform as a marketplace and facilitates You to avail diagnostic test/ packages facilities offered by Third Party Labs through the Platform.
(ii) Curifyme is not and shall not be responsible for any sample collected, tests conducted and reports generated by the Third Party Labs, Curifyme provides facilitation Services to You through the Platform. Use of the Platform may require the Third Party Labs to use software and to ensure the procurement of such software from the concerned providers. You and the Third Party Labs agree to use the Platform and the materials provided therein only for purposes that are permitted by:
(a) these Terms of Use; and (b) any applicable law(s), regulation or generally accepted practices or guidelines in the relevant jurisdictions.
(iii) Notwithstanding anything to the contrary contained herein, Third Party Labs alone shall be liable for dealings and interaction with Users contacted or managed through the Platform and Curifyme shall have no liability or responsibility in this regard.
(iv) Curifyme does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the tests conducted and reports generated by the Third Party Labs.
29. For availing diagnostic services through the Platform You agree to pay the applicable charges associated with such services, as displayed at the time of booking or otherwise communicated prior to confirmation. You acknowledge that diagnostic services are rendered by independent laboratories and that Curifyme’s role in diagnostic services is limited to facilitating the booking of such services. Curifyme shall not be liable for any injury, loss, delay, error, deficiency, or damage arising from or attributable to the acts, omissions, negligence, or conduct of any Third Party Lab, including matters beyond Curifyme’s control.
30. To ensure proper functioning of the Platform and the quality of Services offered, Curifyme may require Users to provide supplementary information, documentation, or clarifications from time to time. Users undertake to provide such details promptly, accurately, and in good faith when requested, failing which Curifyme may be unable to process certain Services.
31. By creating an account and its continued use and on account of your agreement of these terms of use, You consent for the following:
(i) You authorize Curifyme, its affiliates, and/or its authorized third-party service providers to contact You through telephone calls, SMS, emails, in-app notifications, or any other electronic or digital means of communication.
(ii) Such communications may include, but are not limited to, service-related communications/ updates and notifications, account verification and transaction confirmations, promotional offers, discounts, marketing campaigns, feedback requests, or customer support interactions.
(iii) All communications shall be made in compliance with the TCCCPR 2018 issued by the Telecom Regulatory Authority of India (TRAI) and other applicable laws.
32. For availing the Services offered on the Platform You may make the payments through the online payment facility made available on the Platform. You acknowledge that the processing of such payments is facilitated through third-party payment gateways, banks, or financial institutions herein referred to as Payment Providers. You acknowledge and agree that such Payment Providers operate independently and are governed by their own terms and conditions, Curifyme does not control the operations of these entities. Accordingly;
(i) Curifyme shall not, under any circumstances, be responsible for any delay, transaction failure, system error, unauthorized access, loss, data breach, chargeback or other issues arising from or in connection with the use of such payment facilities.
(ii) All payments made by the User shall be subject to applicable taxes, rules, and regulations prescribed under Indian law.
(ii) Where permitted, payment facility may also be provided through offline modes, which may be collected from the User through authorized representatives of Curifyme, as communicated from time to time.
33. Each User and Third Party Service Provider is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. Curifyme is in no way responsible for any of the taxes except for its own income tax.
34. These Terms of Use is published in compliance of, and is governed by the provisions of Indian laws, including but limited to:
(i) the Indian Contract Act, 1872 (“Contract Act”);
(ii) the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
(iii) the Drugs and Cosmetic Act, 1940 (“Drugs Act”), read with the Drugs and Cosmetics Rules, 1945 (“Drugs Rules”);
(iv) the Drugs and Magic Remedies (Objectionable Advertisements) Act, 1954 (“Drugs and Magic Act”);
(v) The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
(vi) Pharmacy Act, 1948 (“Pharmacy Act”) and
(vii) The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
35. As a condition of accessing and using the Platform and Services, You agree to comply with the following obligations:
(i) Any prescription uploaded, transmitted, or shared through the Platform must be valid, authentic, unexpired, and issued by a duly registered medical practitioner in accordance
with applicable law..
(ii) You shall not upload or submit any prescription that is forged, modified, duplicated for unauthorised reuse, tampered with, or otherwise misrepresented.
(iii) You acknowledge that Curifyme and its authorized partners may review and examine the prescription for compliance, and may seek clarification, additional necessary details from You, supporting documentation, or decline to process an order where authenticity or legality is in question.
(iv) You assume full responsibility for the accuracy and legitimacy of any prescription submitted and for all consequences arising from its misuse, falsification, or non-compliance with applicable legal requirements.
(v) You shall bear all losses, liabilities, claims, costs, penalties, or damages incurred by Curifyme, its affiliates, or service partners arising out of or in connection with the submission of an invalid, forged, misleading, or unlawfully used prescription.
(vi). The User agrees to indemnify, defend and hold harmless Curifyme, its affiliates, and third-party service providers from and against any liability, penalty, or claim resulting from the breach of any of the these obligations.
36. Curifyme may take corrective or preventive measures in relation to a User’s account where it considers such action necessary to protect the Platform, comply with applicable law, or safeguard other Users. Such measures may include suspension, deactivation, limitation of access to certain features, or removal of any material submitted by the User.
(i) Action under this clause may be undertaken in situations including, but not limited to:
(a) violation of these Terms, the Privacy Policy, or any applicable statutory or regulatory requirement;
(b) submission of information that cannot be verified, appears misleading, or is found to be inaccurate;
(c) withdrawal or failure to provide consents required for delivery of Services;
(d) suspected misuse, fraudulent conduct, unlawful activity, or abuse of the Platform; or
(e) compliance with any lawful directive, notice, investigation, or order issued by competent authorities.
(ii) Upon restriction, suspension, or closure of an account, Curifyme may retain relevant records, transaction history, communications, and other data for purposes of legal compliance, audit requirements, regulatory obligations, or dispute resolution, in accordance with applicable data protection laws.
(iii) Curifyme shall not be liable for any consequences arising from, or in connection with, such action. Such action shall not limit or affect Curifyme’s ability to pursue any additional remedies available under applicable law.
37. You acknowledge and agree that Curifyme solely acts as a facilitation platform for the booking of Third-Party Nurse Care Services and Third-Party Diagnostic Lab Tests, and does not itself provide, render, or undertake any medical, nursing, diagnostic, or healthcare services of any nature whatsoever. All such services are independently provided by the respective third-party service providers, who shall be solely responsible and liable for the quality, conduct, and delivery of their services.
38. The User acknowledges and agrees that Curifyme shall not, in any manner, be held liable for any loss, damage, delay, deficiency, or failure in the performance of its obligations or provision of Services arising out of or resulting from a “Force Majeure Event”.
(i) A “Force Majeure Event” shall mean any event or circumstance beyond the reasonable control of Curifyme, including but not limited to:
a) natural calamities such as floods, earthquakes, storms, or pandemics;
b) fire, explosion, or acts of God;
c) riots, war, civil commotion, or terrorist activities;
d) actions, decrees, or restrictions imposed by governmental or judicial authorities;
e) strikes, lockouts, or labour disputes;
f) failure or disruption of telecommunication networks, internet connectivity, or utility
services not attributable to Curifyme or its third-party partners.
(ii) In the event of a Force Majeure Event, Curifyme’s obligations shall remain suspended for the duration of such event, and it shall resume performance as soon as reasonably practicable thereafter.
(iii) Curifyme shall not be responsible or liable for any consequential, indirect, or incidental damages arising from such suspension or delay.
39. The delivery timelines mentioned on the Platform or in any of the marketing campaigns are indicative and non-binding under all circumstances. You acknowledge and agree that;
i. Actual delivery may vary and is subject to numerous external factors, including but not limited to product availability, logistics performance, transportation conditions, weather conditions, regulatory restrictions, and other unforeseen circumstances beyond the reasonable control of Curifyme.
ii. Curifyme shall not be held liable for any delay, rescheduling, or failure in delivery arising from such causes.
40. In the event that any clause or portion of these Terms of Use is found to be invalid, illegal, void, or unenforceable, such portion shall stand removed to the extent of such invalidity. The remaining provisions shall nevertheless remain valid, binding, and enforceable to their fullest possible extent.
41. No term or obligation under these Terms shall be considered waived, nor shall any default be deemed excused, unless such waiver or consent is expressly provided in writing by Curifyme.
42. Any waiver granted by Curifyme for one specific instance shall not extend to or operate as a waiver for any subsequent breach or violation, whether of a similar or different nature.
43. Access to the Platform is conditional upon compliance with these Terms and all applicable laws. Where Curifyme reasonably believes that a User has engaged in conduct that may violate these Terms, applicable law, or the integrity or security of the Platform, Curifyme may take such measures as it deems appropriate, including restricting, suspending, or disabling access to the User’s Account, either temporarily or permanently. Such action may be taken pending review, investigation, or resolution of any complaint, dispute, or suspected misuse. Curifyme shall not be liable for any consequences arising from the exercise of these rights in good faith.
44. Deletion of a User account shall be a permanent action and cannot be reversed. Once deleted, the User will no longer have access to the Platform or any of its Services. If the User wishes to use Curifyme’s Services again, a new account must be created.
45. Users are encouraged to carefully review the Privacy Policy to understand how their personal information is handled. In particular, Users should be aware of:
(i) the categories of information collected through the Platform;
(ii) the purposes for which such information is gathered and processed;
(iii) the persons or entities with whom the information may be shared;
(iv) the identity and contact details of the entity responsible for collection and storage of
the information; and
(v) the rights and options available to Users in relation to their personal data.
46. The Platform uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by Curifyme for the technical administration of the Platform, research and development, and for User administration